Managed IT Services
K&R Network Managed Service plans are changing the way IT support is done. Traditionally, IT support has been offered under a ‘break/fix’ model – something breaks, you call your service provider, they fix the problem, they bill you.
Imagine if you didn’t need to worry about the cost of each problem. Or better yet, if there was support in place to prevent the problem from occurring in the first place. Small to mid-sized businesses aren’t often able to employ an in-house IT department, but with support from K&R Network Solutions, you’re covered as though you had one.
No matter what the size of your business, K&R Network Solutions is committed to providing a stable, reliable network that supports your business operation.
Our preventative maintenance services keep devices running at peak performance and our 24/7 proactive network monitoring ensures that we catch the little issues before they become big ones. Our comprehensive Managed Service plan is offered under a fixed monthly rate – so if something does break, we fix it – at no extra charge. TecHelp Service Plan clients benefit from a full suite of services in four key delivery areas, addressing infrastructure, support and strategy.
Managed Services Buyer's Guide
K&R Network Solutions is a full service IT firm, our team takes a forward thinking approach through proactive methodologies in addition to round-the-clock heartbeat surveillance.
K&R Network Solutions Offers Three Affordable Technology Management Plans:
|Proactive Technology Management|
|24/7 Server Uptime Monitoring||NOT Inc.||Included||Included||Included|
|Client Ticket Portal||NOT Inc.||Included||Included||Included|
|Windows Updates Installation and Mgt||NOT Inc.||Included||Included||Included|
|Licensed Antivirus Sfw and Updates||NOT Inc.||Included||Included||Included|
|Hardware Asset Tracking||NOT Inc.||Included||Included||Included|
|Security Alert Services||NOT Inc.||Included||Included||Included|
|Warranty/Renewal Tracking and Mgt||NOT Inc.||Included||Included||Included|
|Server & Desktop System Monitoring||NOT Inc.||Included||Included||Included|
|AntiVirus / Malware / Adware Service||NOT Inc.||NOT Inc.||Included||Included|
|Antispam Email Filtering||NOT Inc.||NOT Inc.||Included||Included|
|Mobile Device Management||NOT Inc.||NOT Inc.||NOT Inc.||NOT Inc.|
|Reactive Support Services|
|M-F 8x5 Helpdesk Support (24x7avail)||NOT Inc.||NOT Inc.||Included||Included|
|Emergency Response Time||NOT Inc.||Within 8 hrs||Within 2 hours||1 hour or less|
|Data Protection Strategy||NOT Inc.||NOT Inc.||Included||Included|
|Monthly Executive Summary Network Report||NOT Inc.||Optional||Optional||Optional|
|Vendor Liaison||NOT Inc.||NOT Inc.||Included||Included|
|Vendor Contract Review||NOT Inc.||NOT Inc.||Included||Included|
|Budget Planning||NOT Inc.||NOT Inc.||Included||Included|
|Quarterly Review and Planning Meeting||NOT Inc.||NOT Inc.||NOT Inc.||Included|
|Firewall with Web Filter and Intrusion Prevention||NOT Inc.||Ask||Ask||Ask|
|Loaner PC/Server||NOT Inc.||Ask||Ask||Ask|
|Basic Website Hosting||NOT Inc.||Ask||Ask||Ask|
|Office 365 Plan||NOT Inc.||Ask||Ask||Ask|
|All Workstations Replaced||NOT Inc.||Ask||Ask||Ask|
|All Servers Replaced||NOT Inc.||Ask||Ask||Ask|
|Managed Print Services||NOT Inc.||Ask||Ask||Ask|