Managed IT Solutions

K&R Network Managed Service plans are changing the way IT support is done. Traditionally, IT support has been offered under a ‘break/fix’ model – something breaks, you call your service provider, they fix the problem, they bill you.

Imagine if you didn’t need to worry about the cost of each problem. Or better yet, if there was support in place to prevent the problem from occurring in the first place. Small to mid-sized businesses aren’t often able to employ an in-house IT department, but with support from K&R Network Solutions, you’re covered as though you had one.

No matter what the size of your business, K&R Network Solutions is committed to providing a stable, reliable network that supports your business operation.

Our preventative maintenance services keep devices running at peak performance and our 24/7 proactive network monitoring ensures that we catch the little issues before they become big ones.  Our comprehensive Managed Service plan is offered under a fixed monthly rate – so if something does break, we fix it – at no extra charge. TecHelp Service Plan clients benefit from a full suite of services in four key delivery areas, addressing infrastructure, support and strategy.

Centralized Services

  • 24/7 Monitoring & Remediation
  • Prevention Management
  • Anti-Virus / Anti-Spyware Maintenance
  • Spam Management
  • Desktop Optimization
  • Network Optimization
  • Remote Backup
  • Dedicated Network Administration

Proactive Support

  • Technology Checklist
  • Best Practices
  • Scheduled Site Visits
  • IT Asset Management
  • Professional Technology Consulting
  • Remote Support
  • 24 Hour Emergency Support

CIO

  • Technology Review
  • Design Desk Resources
  • Technology Budget Planning
  • Business Impact of Technology Decisions
  • Third Party Vendor Assistance
  • Procurement Services for Hardware & Software
  • Unlimited Support Services

K&R Network Solutions Offers Three Affordable Technology Management Plans:

DescriptionNo PlanMonitoringRemote Onsite
Proactive Technology Management 
24/7 Server Uptime MonitoringNOT Inc.IncludedIncludedIncluded
Client Ticket PortalNOT Inc.IncludedIncludedIncluded
Windows Updates Installation and MgtNOT Inc.IncludedIncludedIncluded
Licensed Antivirus Sfw and UpdatesNOT Inc.IncludedIncludedIncluded
Hardware Asset TrackingNOT Inc.IncludedIncludedIncluded
Security Alert ServicesNOT Inc.IncludedIncludedIncluded
Warranty/Renewal Tracking and MgtNOT Inc.IncludedIncludedIncluded
Server & Desktop System MonitoringNOT Inc.IncludedIncludedIncluded
AntiVirus / Malware / Adware ServiceNOT Inc.NOT Inc.IncludedIncluded
Antispam Email FilteringNOT Inc.NOT Inc.IncludedIncluded
Mobile Device ManagementNOT Inc.NOT Inc.NOT Inc. NOT Inc.
Reactive Support Services 
M-F 8x5 Helpdesk Support (24x7avail)NOT Inc.NOT Inc.IncludedIncluded
Emergency Response Time NOT Inc.Within 8 hrsWithin 2 hours1 hour or less
     
Network Administration 
Data Protection StrategyNOT Inc.NOT Inc.IncludedIncluded
Monthly Executive Summary Network ReportNOT Inc.OptionalOptionalOptional
Technology Consulting 
Vendor LiaisonNOT Inc.NOT Inc.IncludedIncluded
Vendor Contract ReviewNOT Inc.NOT Inc.IncludedIncluded
Budget PlanningNOT Inc.NOT Inc.IncludedIncluded
Quarterly Review and Planning MeetingNOT Inc.NOT Inc.NOT Inc.Included
Options 
Firewall with Web Filter and Intrusion PreventionNOT Inc.AskAskAsk
Loaner PC/ServerNOT Inc.AskAskAsk
Basic Website HostingNOT Inc.AskAskAsk
Office 365 PlanNOT Inc.AskAskAsk
All Workstations ReplacedNOT Inc.AskAskAsk
All Servers ReplacedNOT Inc.AskAskAsk
Managed Print ServicesNOT Inc.AskAskAsk