Telephony and VoIP Systems
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The Advantages of IP PBX for Your Business
IP based phone systems provide a wide range of features and flexibility when compared to traditional systems. One benefit includes robust reporting for all aspects of your call management. If you are required to manage the sales or customer service department of your organization this type of system can deliver all the details you need. As an example, call queue statistics will tell you how many incoming/outgoing calls are occurring at your peak time of day. It is also very easy to report on your average call abandonment and track improvements as a result of staff's training.
K&R can provide a desktop application that is intuitive to use for your complete staff. With a quick review, you will know everyone who is currently on the phone, who they are speaking with, and the length of time for the call. Advanced options like barge or call recording are only a click away.
IP PBX and the Multi-Location Advantage
If your business is in the market for a new phone system, give us a call to discuss the options and benefits of all the available technologies.