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K&R Managed IT Services
Be a Member Client
Being a member client has many advantages for your business. This type of relationship allows us to proactively monitor and maintain your computer networks with a guaranteed level of coverage. Our Managed IT services offer you peace of mind with the following:
- Coverage for the Core Components of your IT Infrastructure
All of our membership levels include the coverage of your IT basics. What this means to you is that with our basic level of coverage, K&R will use our expertise to perform all the intricacies associated in maintaining a successful data backup, an up-to-date anti-virus solution, a secure up-to-date and patched Microsoft system and overall healthy computer systems.
- Proactive 24/7 Computer Monitoring
When you become a part of our team, all of your computers will be equipped with a 'heartbeat monitor' which gives it a direct communications channel with our master servers. This monitor constantly uploads the computer's health and vital stats, while at the same time, allowing us to push software and security updates to it. This software is the keystone to allowing you to have K&R's complete coverage of your computer systems.
- Remote administration, instantly connecting your computer to our IT professionals.
The old cliché 'A picture is worth a thousand words' perfectly illustrates how our technology solves problems for your business. We can instantly tap into your computer and view exactly what's on the screen. There is no need for you to interpret cryptic messages to a technician on the phone. We can also take full remote control, using our remote mouse and keyboard to fix your issue.
- True End to End IT Support for Your Staff
Empower your employees to get direct and efficient help when they need it. With this level of coverage incorporated into your agreement, your staff will finally get the true desktop support they need. No more wasting your resources on hold or by being routed to different companies that don't want to be held accountable for a particular issue. K&R will be responsible for all aspects of your IT support, regardless of who we have to get on the phone. Our expertise and technical aptitude will enable us to get the appropriate support engineer on the phone and the issue resolved efficiently, all without the intervention of your staff.
- Professional IT Expertise for Your Business' Needs
Gain the professional experience and expertise of a dedicated IT department. With K&R's IT consultants and certified IT professionals, your business procures a team of professional services focused and experienced on delivering and managing technology. Properly planning a technology implementation that makes sense for your operation is a very rewarding experience for both your bottom line and business culture. Don't make decisions on technology without an experienced and reputable IT professional on your team.
- Enterprise Level IT Solutions for Your Business
In addition to the professional services you gain with becoming a member client, K&R deploys a customized suite of solutions to manage your small business. These solutions are built for Enterprise size corporations (1000+ employees) and we offer them as a leveraged investment to your small business. Medium to large corporations have the resources to build dedicated departments to handle their technology; K&R offers a comparable solution at an affordable price to your small business.
- Guaranteed Response time for Mission Critical Issues
At K&R we value your time. And during a time of crisis we work very hard to minimize the damaging expense your business incurs. As a member client we can offer a priority response with mission critical issues. This is largely due to the fact that as a member client our engineers are best prepared to handle an emergency in an efficient manner. With real-time information and status of your network, clear documentation and an in-depth understanding of your line of business applications we are able to quickly implement a desired plan to resolution.
- Technology Planning and Decision Making
We can prepare the future of your businesses technology. Making smart decisions about your technology budget requires up-to-date information and a skilled IT professional that is in tune with your business goals. With our Elite coverage a designated account manager will be responsible for reporting and delivering the plans for your company's technology. The importance of planning is to ensure that your current equipment, resources and budget are prepared for what your business needs are in the foreseeable future.
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